Returns, Warranty & Replacement Policy

At The Singing Machine, we want to make your experience as smooth as possible if your product is not working as expected or if you need help reviewing your return or replacement options.

Please follow the steps below before submitting a request.

Step 1

Troubleshoot First

Many common issues can be resolved by following the troubleshooting steps specific to your machine.

Before requesting a return or replacement, please review our Machine Hardware Troubleshooting guide for model-specific support and troubleshooting steps.

This is the fastest way to get back to singing.

Step 2

Review Our Policies

If troubleshooting does not resolve the issue, please review the information below to understand your available options.

Returns for Refund

Products purchased directly from our website may be eligible for return within 15 days of the original purchase date.

The product must be unused and in new condition
All original parts, accessories, and packaging must be included
Proof of purchase is required
Shipping fees are non-refundable

Products purchased from a third-party retailer must be returned to the original place of purchase and are subject to that retailer’s return policy.

Manufacturer Warranty

Singing Machine products are covered by a 90-day limited manufacturer warranty, beginning on the date of purchase.

The warranty applies only to the original purchaser
The warranty covers manufacturing defects in materials or workmanship
The warranty does not cover damage caused by misuse, accidents, unauthorized modifications, or normal wear and tear

Replacement Availability

Replacement eligibility depends on the model, region, and inventory availability.

Wi-Fi enabled models (newer series) may be eligible for direct replacement, subject to availability
Older or legacy models are reviewed on a case-by-case basis
If the original model is no longer available, a comparable replacement may be offered where possible

Comparable replacements may differ in design, features, or specifications.

Regional Availability

United States

Returns and warranty replacements are available for products purchased through our online store, subject to model support status and inventory availability.

Canada

Replacement support may be available on a limited basis depending on available inventory.

United Kingdom

Direct replacements are not currently available. Customers should contact their original retailer. Our support team may review alternative options where possible.

Step 3

Submit a Request

If you have completed the troubleshooting steps and believe you may be eligible for a return or replacement, please submit a request through our official form.

Your model number
Your proof of purchase
A brief description of the issue

Ready to submit your request?

Submit a Return or Replacement Request

Our team will review your submission and contact you with the next steps.

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