If files won’t play from USB, the cause is usually format or drive compatibility.
Look for file corruption — test the files on a computer. If they won’t play there, re-copy them.
Confirm drive format — ensure the USB drive is formatted to FAT32. Drives formatted as NTFS or exFAT may not work.
Check drive capacity — some units won’t read USB sticks larger than 32 GB.
Try a different USB stick — to rule out compatibility issues.
Update the firmware — ensure your machine has the latest firmware version.
Still having trouble?
If compatible files and drives still won’t play, contact our Support Team for assistance.
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