If your microphone isn’t working, it could be due to a few common issues with power, connection, or settings. This guide will walk you through the steps to resolve the problem for both wired and wireless microphones.
Step 1: General checks (For all microphones)
Before diving into specifics, let's check the settings on the karaoke machine itself.
- Check Mic Volume: Many machines have a separate volume control for each microphone input (MIC 1, MIC 2). Make sure the correct one is turned up.
- Adjust Master Volume: Turn the main Master Volume control up.
- Check Echo Control: Adjust the Echo Control to the midpoint or higher, as this can affect mic output.
-
Proper Mic Technique:
- Speak or sing directly into the top of the microphone, not the side.
- Hold the microphone no more than 1 inch away from your mouth for the best sound.
- Isolate the Sound: Test the microphone in AUX Mode without any music playing to confirm it is picking up your voice.
Step 2: Specific Troubleshooting
If you have a WIRED microphone:
- Check the connection: Ensure the plug is firmly inserted into the MIC 1 or MIC 2 jack. Give it an extra push to be sure.
- Test both inputs: If one microphone input doesn't work, try the other one.
- Check for a loose wire: Gently wiggle the cord near the base of the microphone. If the sound cuts in and out, the microphone may be faulty.
- Try a different cable: If your microphone has a detachable cable, try a new one if available.
If you have a battery operated WIRELESS microphone:
- Make sure to use fresh batteries: Always start with a brand-new set of batteries.
- Check the power switch: Make sure the microphone is switched to the ON position, not "Standby."
- Stay within range: Ensure you are within 10 metres (about 30 feet) of the machine.
If you have a rechargeable microphone:
For iSM9025 & iSM9033 machines and other machines with rechargeable wireless microphone, do not attempt to self-repair and contact customer service for assistance.
- Check the power switch: Make sure the microphone is switched to the ON position, not "Standby."
- Stay within range: Ensure you are within 10 metres (about 30 feet) of the machine.
Frequently Asked Questions
Can I use other microphones with my HOME-Stage or SingCast Ultimate model?
The two wireless microphones included with these models are the only ones compatible. No other wireless microphones can be connected.However, you can add a third singer by using one wired microphone with the following specifications:Unidirectional Dynamic Microphone6.3mm (1/4") plugYou can purchase our compatible model #SMM205 directly from our website or find a similar microphone at most electronics stores.
My SMM107 microphone from Amazon is missing the 3.5mm adapter.
We apologize for this confusion. The product description on Amazon.com that mentions a 3.5mm adapter is incorrect. As shown on our official SMM107 product page, this adapter is not included.We recommend contacting Amazon directly to inform them of the incorrect information on their website, as we cannot make changes to their listings.
Still Having Trouble?
If you have tried all the steps above and your microphone still doesn't work, please reach out to our Support Team with your proof of purchase for further assistance.