If your Singing Machine isn't working as expected, start with the troubleshooting guide for your specific model.
Features and connections vary from one machine to another, so the steps aren't always the same. Picking the right guide will help you solve the issue faster.
Step 1 — Find your machine
Choose your model below to open its troubleshooting guide.
- System 1
- System 1 Max
- iSM9033 — Pulse Karaoke
- iSM9027 — Singing Machine Vocal Hero
- iSM9025 — Ultimate Karaoke Party
- iSM9022 — Platinum+
- iSM9015 — WiFi Karaoke Hub 2.0
- iSM9011 — Platinum
- iSM9010 — Touch Screen WiFi Karaoke
- iSM2040 — Home Stage
- iSM1080 / iSM1090 — WiFi Pedestal
- SMC2040 — Singcast Ultimate
- SML294 — Sparkle
- SML294 - Cube Studio
Don't see your model? Use the product manual finder below.
Step 2 — Check the most common issues
Not sure where to start? These guides cover the issues users report most often.
- No power: my machine won't turn on
- No sound from music playback
- Issue with the microphone
- Wi-Fi connection problems
- No internet access even when connected
- Fixing Bluetooth pairing issues
- Bluetooth connected but no music
- Recording not working
Find your product manual
Select your model number to find the manual.
| Language | Download |
|---|
Still Need Help?
If you’ve followed the troubleshooting steps and the issue persists, our support team can take a closer look.
In some cases, your machine may qualify for a warranty replacement, depending on the issue and purchase details.
Please submit a support request and include as much information as possible about your machine and the issue you’re experiencing.